Thanks for considering Papa’s Refrigeration Service, Co. to do the work for you. We really appreciate the opportunity to serve you. We realize that you’ve probably asked several other companies to bid on your project. They may or may not explain to you what’s going to happen during the time they’re working in for you. We thought we’d take the opportunity to tell you a bit about what you can expect from Papa’s Refrigeration.
Having work such as this performed is like having “major surgery” done on your home. It’s not something you do regularly and you probably have concerns about what’s going to happen. We’ll go over the details of the actual installation with you further and in person before we start the work. Most of all, we want you to be comfortable with us.
When we do arrive at your home we’re not going to make a lot of noise that might disturb you and your family. We won’t start unloading equipment and dropping it in the street. We won’t shout at each other and we won’t play loud music on the truck’s radio.
We also want you to know that we keep our vehicles in top shape. You won’t be hearing a loud muffler first thing in the morning. We’ll be as quiet as can be; we promise!
We will, of course, have complete liability and comprehensive insurance coverage when we show up to work at your home. If one of our employees gets injured while at your home, it will not affect the homeowner’s insurance policy. And should we accidentally damage your property (it hasn’t happened yet!) we want you to know that our insurance will cover that damage up to two million dollars. We are a responsible company.
Our professional licenses will be current and the technicians who work in your home will be fully bonded. None of our people will wander into parts of your home where they have no business being.
We also have an alcohol-free policy in our company. None of our people will be drinking beer or any other alcoholic beverage during the day – whether they’re in your home or away on a lunch break.
And don’t be concerned about our people using your telephone.We’re a modern company and all of our trucks are equipped with two-way radios. Our technicians also carry cellular telephones and beepers. If we need to reach them, we’ll get hold of them in one of those three ways, not by calling them on your home telephone.
And in the same spirit, we promise that our employees will not be receiving any personal calls on your home phone during the time they’re on your job. It’s your phone, not ours. We understand and respect that.
We won’t play music while on your job. We’re not the sort of company that shows up with a boom box. We like to work as quietly as possible.
We will not use foul language in your home. Even if we drop something heavy on our toes! We make it our policy to treat you and your employees with the same respect we would expect others to show toward our family members.
We will have experienced technician working on your job. All of the jobs we do have at least one technician with 5 or more years’ experience with jobs like yours. Our experienced technicians will supervise helpers that may be working on your job. Helpers are there for helping, cleaning and lifting. Technicians are also personally responsible for the completion of your job. So, you can rest assured that your job will be done right.
When we’re done working we’ll clean up thoroughly and to your satisfaction. We’ll go over the job with you and make sure you’re happy with our work. We’ll take all our trash with us when we leave. If any debris has scrap value, we’ll ask your permission before removing it from the job. We won’t leave any of our refuse in your trashcans.
All in all, we’re going to treat you with the respect you deserve while we’re working on your home. You, after all, are the customer!